FAQ

Illustration process:
Depending on how complex the commission work is, pieces could take anywhere between 5-14 days to complete as I will be in communication with you during this process and thus will largely depend on response time. if you require the piece urgently, please let me know and I will do my best to accomodate!

Australia:
Please allow 14 business days for illustration, production and delivery.

Extra-large size can only be posted within Melbourne, Australia

✶ Please be aware that the colours may vary from your computer screen display settings to the actual physical print.

International:

Please get in touch if you are based internationally. Our international services are limited but we are happy to chat! Keep in mind that there will be additional charges to cover international postage costs. hello@emclectic.net

Do you design logos?
Although it isn’t my main area of expertise, I do offer this service for those that request it. Please note that prices are different for logo design, email to inquire about my rates.

Do you sell digital files of your prints?
Unfortunately I do not offer high res files of your prints. If you would like a low quality web file, I will happily provide this at additional costs.

Do you do digital invitations?
Yes! I can work with you to create your dream invitations. this will come in the form of a pdf/image file.

Do you sell digital files of venue illustrations? I’m hoping to create my own invitations with these.
While we do not sell high quality files of our venue illustrations, we do create digital invitations in the form of a jpeg. or PDF file appropriate for email attachments or to upload as an image for your website. If printed invitations/on-the-day signage is something you’re interested, we do provide print/design services for this. Please get in touch!

Do you draw other things apart from flowers?
Yes I absolutely do! I’ve drawn people portraits and pets. I also make baby portraits and illustrations of venues. If you’d like your own unique keepsake, contact me either via email or submit a form for a quote!

The Fine Print

  • ⋆ Framed artworks are a representation of reference photographs received from the client.

    ⋆ Please be aware that the colours may vary from your computer screen display settings to the actual physical print.

    ⋆ You agree with the full terms and agreement (as emailed and outlined on this website's page) from making your first payment.

    ⋆ Please ensure that the terms & conditions are read before ordering.

  • ⋆ Prices are in AUD and can be paid via bank transfer or through PayPal.

    ⋆ Stationery commissions can be paid 100% upfront (not including additional charges for possible revisions). Otherwise, a 30% non-refundable deposit of the initial quote (not including additional charges for possible revisions) is required to start the illustration process.

    ⋆ Framed artwork commissions are paid 100% upfront (not including additional charges for possible revisions) to start the illustration process. Payment plans are available upon request.

    ⋆ Please ensure that the terms & conditions are read before ordering.

    ⋆ The initial quote is subject to change depending on the major/minor changes you request during the commission process.

  • ⋆ Your piece comes with 2 complimentary rounds of changes before the final piece is completed.

    ⋆ Additional fees will apply after the 2nd round for additional revisions. Major revisions constitute changes in the design. The amount of the extra charge depends on the change you want me to make and is usually based on an hourly wage.

    ⋆ If reference images are unclear to start with, changes will come at an extra charge.

  • ⋆ If for whatever reason you are unable to pay for the rest of your commission piece, you forfeit the initial payment, and the commission is terminated. Any progress illustrations made during this process remain with me.

  • ⋆ The time it takes to complete a commission varies between 7-14 business days depending on the complexity of the commissioned piece and other work. The time it takes to complete a commission varies between 7-14 business days depending on the complexity of the commissioned piece and other work.

  • The artist reserves the right to:

    ⋆ Cancel and refund the order at any time for any reason

    ⋆ Retain all copyrights over the commissioned artwork.

    ⋆ To include my signature on each commissioned work

    ⋆ The preliminary design and any incidental works made in the creation of the work

    ⋆ Post the commissioned artwork online, in my portfolio as well as in publications such as art books.

  • We are committed to protecting your privacy. This Privacy Policy outlines the types of personal information we collect, how we use it, and the measures we take to ensure your information is secure.

    Information We Collect

    • Personal Information: When you place an order or interact with our services, we may collect personal details such as your name, email address, mailing address, and payment information.

    How We Use Your Information

    • To process and fulfill your orders.

    • To communicate with you regarding your orders, inquiries, and updates.

    • To improve our services and customer experience.

    Security of Your Information

    We take your privacy seriously and implement appropriate security measures to protect your personal information from unauthorised access, alteration, or disclosure.

    Information Sharing

    We do not sell, trade, or otherwise transfer your personal information to outside parties. The only exception is when we are required to comply with legal obligations, enforce our policies, or protect our rights or the rights of others.

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